1. Information We Collect
We collect the following types of information:
Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
2. How We Use Your Information
We use your information to:
Provide and manage our services
Communicate with you about requests, loads, updates, and support
Send appointment reminders and service notifications
Improve our operations and customer experience
Send promotional messages only if you opt in
3. SMS/Text Messaging & A2P Compliance
If you provide your phone number, you may receive SMS messages from Alpha Hotshot related to your inquiry, services, or account communication.
Message frequency varies. Message & data rates may apply.
You can opt out at any time by replying STOP.
For help, reply HELP.
4. Sharing of Information
We do not sell your personal information. We may share your information only when necessary to provide services, including with trusted service providers who support our business operations (such as messaging, CRM, and customer service tools).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.''
5. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online system can be guaranteed 100% secure.
6. Your Choices
You may:
Request to update or correct your information
Opt out of SMS messages by replying STOP
Contact us to request deletion of your information where applicable
7. Cookies & Tracking
Our website may use cookies or similar technologies to improve your experience and analyze traffic. You may disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy, contact us:
Alpha Hotshot
Phone: 832-600-7513
Email: [email protected]
Website: alphahotshot.com